Diplomat publishes new episode with Pharmacy Podcast on patient advocacy
FLINT, Mich.— Feb. 05, 2014 —Diplomat, the nation’s largest independent specialty pharmacy, has released its second episode in partnership with Pharmacy Podcast. The new installment discusses the role of patient advocacy within the specialty pharmacy field. Diplomat’s manager of patient advocacy, Brenda Hawkes, joins Pharmacy Podcast’s Todd Eury for this important conversation.
“Patient advocacy means complete and thorough support of our patients throughout the nation,” said Hawkes. “The goal is to reach out to the advocacy groups and patient support groups that work with the patients who take the medications we fill prescriptions for.”
One notable component of Diplomat’s patient advocacy is outreach at patient support group meetings and conferences. Hawkes and other members of Diplomat’s staff work with patients, caregivers, and advocates, regardless of whether or not they utilize Diplomat’s services, to provide information about the various resources for patient assistance that are available to them.
In addition to external efforts, Hawkes is also part of a team inside the company that works to coordinate staff education programs. Diplomat staff members have regular opportunities to learn more about what it is like to live and thrive with a serious disease or condition. The added education leads to improved care.
“I’ve always been impressed, [Diplomat is] such a large organization but they haven’t forgot their roots,” stated Eury, “and the patient advocacy is at the heart of it all.”
About Pharmacy Podcast
The Pharmacy Podcast show is about good, useable content, information and innovative ideas aimed at helping privately owned pharmacy businesses. The show targets its programming to independent retail, long-term care, specialty and small chain pharmacy businesses, patients and pharmacy students with content for each of these specific audiences. The Pharmacy Podcast show is about dynamic people in the pharmacy industry working to make a difference for the profession, customers and patients. Learn more at pharmacypodcast.com.
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