Frequently Asked Questions

Get answers about Diplomat, specialty pharmacy, insurance, financial assistance, shipping, refills, and more. Choose a tab below or use the search bar.

Can’t find the answer? Contact us.

The information herein is for educational purposes only and may not be construed as medical or legal advice. Diplomat Pharmacy Inc. takes no responsibility for the accuracy or validity of the information herein, nor the claims or statements of any manufacturer.

How do I enroll for financial assistance?

We’ll find out which programs you qualify for. This will depend on factors such as your condition, medication, and income. Then, we’ll work with you and your doctor to make enrollment easy.

Call us to learn more.
Specialty pharmacy patients can call 877.977.9118.
Specialty infusion patients can call 866.442.4679.

What will I pay for my medication?

Your insurance provider sets your copay. This is the fixed amount you’ll pay for your medication out of pocket.

Some insurance companies say “coinsurance” and “copayment” instead of “copay.” Coinsurance is a percent of the full price. Copayment is a flat fee instead of a percent.

What if I can’t afford my medication? Can Diplomat help me pay for it?

Diplomat will look for ways to bring down your costs. Manufacturers and foundations might offer financial relief. We’ll find out if you qualify and connect you with their programs. And we’ll help you with the paperwork from start to finish.

Patient’s Copay Reduced to $0

John had no drug coverage. His prostate cancer treatment would cost “70-some thousand dollars a year.”

Diplomat helped John find funding. He started therapy for zero copay.

“Diplomat Pharmacy was instrumental in helping me pay for that,” John said. “Just like my doctors are partners with me, Diplomat’s also a partner with me in my care. [They] really look out for me.” 

If my insurance changes, can I still get my prescription?

Tell us as soon as you know your insurance will change.

Please have these five numbers for your new insurance plan on hand:
  • BIN
  • PCN
  • Group number
  • Member ID number
  • Phone number

If you lose or change your insurance plan, staying on therapy can be hard. But some manufacturers have programs to help patients who lack insurance coverage. And Diplomat makes it easy to get help.

See our Insurance section for more information.

Diplomat Helps Patient Stay on Therapy

Bethany, a multiple sclerosis patient, went two months without insurance. Diplomat worked directly with the drug company. We made sure she still got her medication.

Even with a background in health insurance, it’s hard for Bethany to understand the regulations.

“To have Diplomat there on the other line supporting me and listening to me — it gives me a sense of relief that I need,” Bethany said. “It relieves my pain.”

Stress can make Bethany’s condition worse. She is glad for Diplomat’s support.

“I can relax knowing that I’m taken care of — that I have this partner by my side,” Bethany said.

What if my income is too high for financial assistance?

Diplomat works with many organizations that help patients pay for treatment. We’ll help find out whether you qualify for assistance.

Even if you think your income is too high, call us.
Specialty pharmacy patients can call 877.977.9118.
Specialty infusion patients can call 866.442.4679.

Why do I need a specialty pharmacy?

Specialty medications require a special kind of pharmacy. That’s because they:

  • Treat complex, chronic, or rare conditions
  • Can be expensive — often more than $10,000 per year
  • Can often be filled only by certain pharmacies
  • Might need special handling and storage
  • Could have side effects that need to be monitored

How do I get a refill?

If you’re a specialty pharmacy patient at Diplomat, call 877.977.9118. If you’ve already called to enroll, you can log in to the Diplomat Patient Portal. Let us know if you want to get refill reminders via text message.

If you’re a specialty infusion patient at Diplomat, call 866.442.4679.

If you don’t have refills left, we can often call your doctor for you. After making sure your therapy should continue, we’ll get you a new prescription.

 

Diplomat Simplifies Care for a Patient With a Painful Chronic Condition

Michael’s time with his last pharmacy was frustrating. He had trouble getting prescriptions filled. But when his insurance changed, Diplomat started providing his medication.

“I could not believe the difference Diplomat made in my life,” Michael said. “They made it easy. They call me when it is time to refill. They package my injections on ice because they have to be cold. They deliver them on time. It is really a joy to just know I don’t have to worry about getting my special drug. They genuinely care. I feel that they are family to me.”

How do I know how many refills I have left?

Specialty pharmacy patients can call 877.977.9118. If you’ve already called to enroll, you can log in to the Diplomat Patient Portal.

Specialty infusion patients can call 866.442.4679. You can also reach out to your consumer advocate.

How do I track my shipment?

Diplomat uses UPS to send your medication. You can enroll in UPS My Choice to track shipments. This free service sends text or email alerts when your medication ships and the day before delivery. Click here to learn more about UPS My Choice.

To get your shipment status and UPS tracking number:
Specialty pharmacy patients can call 877.977.9118. You can also log in to the Diplomat Patient Portal if you’ve already called to enroll.
Specialty infusion patients can call 866.442.4679

Diplomat Stops at Nothing for Patients

Diplomat dispenses an orphan therapy to treat Jodie’s hypokalemic periodic paralysis. One of his shipments wasn’t delivered due to a transit error. Diplomat made sure he got his medication on time.

Jodie remembered what Diplomat told him when we called:

“‘We’re going to dispatch somebody to the airport with a bottle of your medication. They have a ticket, and they will fly to Pensacola if they need to, get in a cab, and bring it to you.’

“I [said], ‘You are joking me,’ and she said, ‘Sir, it’s what we do.’”

“Diplomat is a pharmacy, but they operate with their heart. [They] do what’s right every time, on time. It’s being able to depend on that — it’s a family.”

What if my medication needs to be refrigerated?

Diplomat ships medication in a cooler with gel packs. This keeps the temperature in the right range.

All our packaging materials are recyclable and non-toxic.

What if I don’t speak English?

Through multilingual staff and translation services, Diplomat can talk with people in more than 150 languages. We want to make sure you understand treatment and get all your questions answered.

How do I dispose of my medication packaging? Can I recycle it?

Gel packs can be cut open and emptied into your regular household trash.

Empty gel packs and bubble wrap are recyclable wherever plastic bags are accepted.

We use coolers insulated with renewable materials. These can be recycled curbside!

Why won’t Diplomat auto-ship a 90-day supply of medication?

It’s important that we speak with patients before each refill. This helps us support each patient’s unique needs.

When we talk with you, we’ll discuss your concerns about treatment, side effects, and cost. Then we’ll schedule a delivery that works for you.

You can get refills online. Learn more about the Diplomat Patient Portal.

How long will it take to get my medication?

Diplomat works to help you start treatment quickly and get every fill on time. Several factors can cause delays:

  • Rejected claim. We submit a claim to your insurance company to see if the medication is covered. If it’s not, we are sent a rejection. We then follow up to find out why.
  • Insurance requirements. Your health plan might need you to meet certain conditions. Our Insurance section has more details.
  • Missing information. We might need to know more from your prescriber before filling your prescription.
  • Financial assistance. It can take time to get approved for third-party funding. See our Financial Assistance section for more information.

To check the progress of your prescription, contact us:

What should I do if I experience side effects or have a question about my medication?

If side effects occur, contact Diplomat or your doctor immediately. If you have life-threatening symptoms such as difficulty breathing, call 911.

As a Diplomat patient, you can contact us anytime to speak with a pharmacist.

What is a benefits investigation?

Diplomat contacts your health insurer to collect information about your coverage. This includes your:

  • Deductible: The amount you must pay for healthcare each year before you can get certain benefits. This does not include the premiums you pay to have your insurance plan.
  • Coinsurance:  A fixed percentage you pay toward the cost of a prescription. In some cases, your plan might call for a copayment instead of coinsurance.
  • Copayment: A flat fee you pay for a prescription. In some cases, your plan might call for coinsurance instead of a copayment.
  • Out-of-pocket maximum: The most you’ll pay for covered medical expenses each year. This includes your copayments, deductibles, and coinsurance. Most health insurance plans pay 100 percent for covered services after this limit is reached.
  • In-network pharmacy: We find out if your insurer will let Diplomat fill your prescription.
  • Annual and lifetime maximums: We note whether your plan has limits on what it will pay.
  • Drug-specific information: Insurance plans need more information to cover some drugs. We find out what they need and if they have more requirements.

What is step therapy?

Step therapy is the process of trying less expensive medications first. You can then “step up” to more expensive ones if needed.

What is a prior authorization?

For some treatments, insurance companies require each patient to prove their need. The patient’s doctor has to show that the treatment is necessary.

How long does a prior authorization take?

Insurance plans often set the time it takes to review a prior authorization. We’ll do everything we can to make the process go quickly.

If needed, we can ask for a priority review. We’ll follow up with your insurance company until it’s complete. And we’ll keep you and your doctor updated.

What if my prior authorization is denied or insurance won’t cover my medication?

Diplomat will work with your doctor and insurance provider to overcome issues and get you started on treatment.

If allowed by your insurance plan, we’ll appeal prior authorization denials on your behalf.

We’ll gather information for a letter of medical necessity. This letter explains why you need a given drug and why another drug wouldn’t work the same. Once approved by your healthcare provider, we send the letter and supporting documentation to your insurance company.

Diplomat tracks appeal progress early and often. We'll follow up with your insurance company and healthcare team to help you gain coverage.

Your treatment might not be on your insurance plan’s list of covered drugs (called a formulary). We can file an exception request, asking your insurer to cover it anyway. We’ll collect any needed information.

Diplomat’s Appeals Support Helps Patient Push Through Pediatric Cancer

Carly was 7 years old when doctors found a tumor in her sinus cavity. She was diagnosed with mesenchymal chondrosarcoma, a rare and aggressive cancer. After several unsuccessful treatments, Carly’s doctors prescribed a medication intended for adults to keep her stable.

Insurance coverage for Carly’s medication was denied. Her mother, Miki, wrote a letter to support the appeal process.

But she was not fighting alone.

Diplomat worked with Carly’s entire healthcare team to gain approval for her medication.

“I think [at Diplomat] they probably jumped, screamed, and hugged just as much as we did down here when we finally got the approval,” Miki said.

What happens if my insurance has a mandated or preferred pharmacy?

Some insurance plans require patients to fill prescriptions at a specific pharmacy. This is a mandated pharmacy.

A mandated pharmacy is not the same as a preferred pharmacy. Your insurance might have a list of pharmacies they prefer. Patients can use these pharmacies, but it’s not required.

If you are not mandated, you can choose which pharmacy fills your prescription.

Here’s what you can expect from Diplomat:

If You’re Mandated to Diplomat

We ensure a smooth transition so you don’t have to worry about missing a dose. If you’ve been mandated to fill with Diplomat, contact us as soon as possible. We’ll set up your profile and request a prescription from your doctor.

Or, you can ask your doctor to send us your prescription. If your doctor has questions, they can call:

If You’re Mandated to a Different Pharmacy

We will immediately notify your doctor’s office and the mandated pharmacy. The pharmacy will receive all the relevant information we have on file. Your provider and the pharmacy are informed that a new prescription might be needed.

Diplomat recommends contacting your new pharmacy for updates on your prescription.

What happens if my insurance changes?

If your insurance changes, inform Diplomat as soon as possible.

Please have these five numbers for your new insurance plan on hand:

  • BIN
  • PCN
  • Group number
  • Member ID number
  • Phone number

You can typically find these numbers on your member ID card from the insurance company.

Once we have those numbers, we’ll check the coverage for your prescriptions under the new plan.

Sometimes a new prior authorization is required. We work with your doctor’s office and insurance company to help you stay on therapy.

If you need your medication urgently, we can seek financial assistance on your behalf. See our Financial Assistance section for more information.

Usually my Medicare plan lets me fill my medications with Diplomat. Why do I have to fill this medication at another pharmacy?

Different medications are covered under different Medicare plans. If your medication is covered under Medicare Part D, any pharmacy can fill it. If it’s covered under Medicare Part B, your plan might tell you which pharmacy you can use.

Medicare Part B only covers certain medications. Most medications are covered under Part D.

Does Diplomat help patients on Medicare?

Yes! Diplomat’s team knows how to navigate Medicare. We understand all insurance types and can help you get on treatment.

Patients with Medicare can choose Diplomat. You are not required to use the pharmacy named on your insurance card. Learn more about your rights at medicare.gov.

You might be able to get a low-income subsidy.

Learn more about how we support Medicare patients.

Why does Medicare have so many parts?

Medicare has several different parts. You can choose the plan you need.

  • Medicare Part A covers services in places where you stay for treatment. These include hospitals, hospices, and skilled nursing facilities.
  • Medicare Part B covers most needed services and supplies. This can include doctor appointments, home care, and laboratory services. It can also include medical equipment you’ll use for a long time. Some drugs are covered under Medicare Part B.
  • Medigap is private health insurance. It helps fill gaps in coverage from Medicare parts A and B.
  • Medicare Part C (Medicare Advantage) refers to bundled plans offered by private companies. These cover both Part A and Part B. Some plans also include Part D benefits.
  • Medicare Part D is optional. It covers prescription drugs.

Does Medicare Part D have a deductible?

This varies by plan. Some have no deductible. In 2019, a Medicare Part D deductible can be up to $415.

How does the Medicare Part D “doughnut hole” affect me?

Medicare Part D plans have a coverage gap phase, often called a “doughnut hole.” After you reach the initial coverage limit, your copay changes.

In 2019, you’ll pay no more than:

  • 25 percent for brand-name drugs
  • 37 percent for generic drugs

In the past, patients paid 100 percent of drug costs during this stage.

To exit the coverage gap, your costs must reach a yearly limit, known as an out-of-pocket maximum. In 2019, this is $5,100.

 

Graphic of a doughnut demonstrating how the Medicare doughnut hole works

What are my rights as a Medicare Part D patient?

Your Medicare Rights

You have the right to request a coverage determination from your Medicare drug plan if you disagree with information provided by the pharmacy. You also have the right to request a special type of coverage determination called an “exception” if you believe any of these apply:

  • You need a drug that is not on your insurance plan’s list of covered drugs, or formulary.
  • A coverage rule (such as prior authorization requirement or a quantity limit) should not apply to you for medical reasons.
  • You need to take a non-preferred drug and want the plan to cover said drug at a preferred-drug price.

What You Need to Do

You or your prescriber can contact your Medicare drug plan to ask for a coverage determination by calling the plan’s toll-free phone number on the back of your plan membership card or by going to your plan’s website. You or your prescriber can request an expedited (24-hour) decision if your health could be seriously harmed by waiting up to 72 hours for a decision. Be ready to tell your Medicare drug plan:

  • The name of the prescription drug that was not filled. Include the dose and strength if known.
  • The name of the pharmacy that attempted to fill your prescription.
  • The date you attempted to fill your prescription.
  • If you ask for an exception, your prescriber will need to provide your drug plan with a statement explaining why you need the off-formulary or non-preferred drug or why a coverage rule should not apply to you.

Your Medicare drug plan will provide you with a written decision. If coverage is not approved, the plan’s notice will explain why coverage was denied and how to request an appeal if you disagree with the plan’s decision.

Refer to your plan materials or call 1.800.MEDICARE for more information.

PRA Disclosure Statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this collection is 0938-0975. The time required to complete this information collection is estimated to average one minute per response, including the time to review instructions, search existing data resources, and gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Baltimore, Maryland 21244-1850.

CMS does not discriminate in its programs and activities. To request this form in an accessible format (e.g., Braille, Large Print, Audio CD), contact your Medicare Drug Plan. If you need help contacting your plan, call 1.800.MEDICARE.

Form No.: CMS-10147 OMB Approval No.: 0938-0975

What is Medicare Part D catastrophic coverage?

This phase begins once you reach the out-of-pocket maximum. In this stage, you’ll pay a small copay. The most you can pay is 5 percent of your prescription cost.

In 2019, the minimum copay is $3.40 for generic drugs and $8.50 for brand-name drugs.

What is Medicare Part D initial coverage?

This stage begins after you meet your deductible, if you have one. In this phase, your plan will cover a portion of your drug costs.

This phase lasts until your total drug costs reach the initial coverage limit.

In 2019, the standard initial coverage limit is $3,820. This can vary by plan.

What is a specialty pharmacy?

You might go to a family doctor for everyday health concerns. But when your condition requires more expertise, you see a specialist.

A specialty pharmacy — such as Diplomat — is like that specialist. We help people with complex conditions including cancer, multiple sclerosis, bleeding disorders, and rare diseases. Often, we're providing medications that aren't available at other pharmacies. That's because we can meet special requirements for drug handling, storing, shipping, and administration.

We do more than dispense and ship your medication. We're a part of your 24/7 care team — helping you meet insurance requirements, afford therapy, and stay on treatment.

Learn more.
Click here if your medication is infused. Click here if it’s not.

What is a patient care coordinator?

Diplomat patient care coordinators (PCCs) will work with you to make therapy go as smoothly as possible.
  • They’ll call before each refill to see how treatment is going and answer questions.
  • They’ll make sure your medication is shipped to whatever location works best for you.
  • They’ll work with your insurance company to make sure you get your medication quickly.

If you need help paying for your medication, Diplomat can connect you with organizations that offer assistance.

What is the Diplomat Patient Portal?

The Diplomat Patient Portal is a free online tool for Diplomat patients. It helps you manage your prescriptions and connect conveniently with Diplomat.

Using the portal, you can:
  • Set up reminders to take medication
  • Get notifications when it’s time to refill
  • Place orders for medication refills
  • Track your order and shipment status
  • Chat live with a Diplomat team member for general questions
  • Request a call from a Diplomat pharmacist or nurse for clinical questions

You can log in on your computer or download the app to your smartphone or tablet.

Click here to learn more.

How does Diplomat make my life easier?

We do all we can to simplify therapy — so you can focus on living your life to the fullest. Diplomat helps you:

  • Easily refill your prescription. We take the hassle out of refilling. We’ll work with you to set up delivery.
  • Get your medication when you need it. We can deliver medication straight to your door — on your schedule.
  • Afford your medication. We seek financial assistance for you and help with paperwork from start to finish.
  • Avoid delays in treatment. We help you meet your insurance company’s requirements and start treatment as soon as possible.
  • Simplify therapy. Condition education, side-effect tip cards, and innovative packaging make it easier to stay on treatment.
  • Access clinical support at every step. Your health is important — to you, to your family, and to us. Our caring staff can help you navigate treatment. Pharmacists are available 24/7 to address urgent issues.
Mallory Experienced Diplomat’s Commitment to Care as a Diplomat Employee & Patient

“Before I got sick, I didn’t realize how much we were needed,” said Mallory, a Diplomat employee who became a patient. 

Mallory initially received her oncology medications from a different pharmacy. She switched to Diplomat because she knew the level of care to expect.

“[My medication is] sent a few days before I run out, so I don’t have to think, ‘Gosh, if they don’t send this today, or if I don’t pick this up today, I’m not going to have my medicine.’ I don’t ever have to worry about that,” Mallory said.

When Mallory’s insurance wouldn’t cover one of her medications, Diplomat helped lower her $250 copay to $90.

“I’m glad that I get to see from somebody else’s perspective how things work and know that these patients are taken care of, because I’m taken care of.”

Is Diplomat a mail-order pharmacy?

Yes and no.

Typically, a mail-order pharmacy is focused on shipping medications. They often ship three-month supplies of products available in retail drug stores.

Diplomat is a specialty pharmacy. We don’t just mail prescriptions. We build relationships with each patient, offering clinical support and personal care.

What are specialty drugs?

Specialty drugs treat complex and chronic conditions and require specialized handling and administration. These drugs are typically taken on a recurring basis. Diplomat has expertise across a broad range of specialty therapies. These include oncology, immunology, rare disease, and specialty infusion.

What is a limited-distribution drug?

Limited-distribution drugs can only be filled by certain pharmacies. Typically, these are specialty medications that require special handling and administration.

What is infusion therapy?

Medication that is delivered through a needle or catheter, including into a vein or under the skin. Patients receive specialty infusion drugs when they have complex conditions that oral drugs can’t treat.

What conditions are treated with infused medications?

Infused drugs treat a wide range of conditions. These include bleeding disorders, genetic deficiencies, and inflammatory conditions.

Diplomat treats infusion conditions in such areas as:

Where will I receive my infusions?

Your healthcare team will help you determine the best site of care. This is based on your preference, infusion needs, or insurance requirements. This could be at home, an outpatient infusion center, or another location. If you’re unsure of your options, please contact us.

Call 866.442.4679.

Can I still travel if I infuse?

Yes! You can travel on infusion therapy. Diplomat can ship to your destination. We can also help you prepare medications and supplies for a trip. Our consumer advocates and nurses can support you while away from home.

Diplomat can also ship to another location close to home. You choose — home, office, or wherever is convenient for you.

ThriveRx Helps Dave Travel Easily on Infused Nutrition

Dave woke from a coma with only 20 inches of small bowel. He learned he would need total parenteral nutrition (TPN).

“It was a big lifestyle change for not only myself but also my wife,” Dave said.

Having worked with other providers, Dave has been impressed with ThriveRx, a division of Diplomat.

“[Diplomat] is much more than a company that delivers medical supplies,” Dave said. “They allow me to live life to the fullest.”

When he vacationed to Alaska with his wife, Stacey, we made sure Dave received his TPN.

 “They had the medication there for us before we arrived,” Stacey said. “How unbelievable is that? Not to have to worry about it … it was like magic.”

What are the benefits of infusing at home?

When clinically appropriate, infusing at home can offer unique benefits. With home infusion, many patients can:
  • Save time and cost of travel
  • Stay in the privacy and comfort of their own homes
  • Reduce out-of-pocket costs
  • Take greater control of their schedule
  • Reduce exposure to infections

What happens if I experience a side effect while infusing at home?

If side effects occur while self-infusing, contact your pharmacy or medical team immediately. If you’re experiencing life-threatening symptoms such as difficulty breathing, call 911.

If a nurse is present during your infusion, let them know your symptoms right away. They will step in as necessary.

When is it appropriate to self-infuse?

Depending on your medication, self-infusing can give you greater control over your treatments. Talk with your healthcare team to find out if self-infusion is appropriate for you.

If you’d like to discuss it, call 866.442.4679.

I’m new to infusions. Does Diplomat provide infusion training?

Yes! When medically appropriate, our infusion nurses offer tailored training for you or your caregiver. We can coordinate nursing services nationwide.

Diplomat’s credentialed nurses specialize in infusion, case management, and healthcare compliance. They also specialize in oncology and immune globulin therapies for adult and pediatric patients.

We do all we can to help you live your life as independently as possible.

 

“We switched our service to [Diplomat] because we felt they were providing more individual attention to my son. The people at [Diplomat] deal or have dealt with hemophilia on a daily basis and can relate to my stress and emotion. They take the time to help you learn to infuse or give you any information you need to make the best decision for your child. They are available at any time and will go above and beyond to help. They have been a blessing to our family.” — Melissa, mother of a Diplomat patient

How do I store infusion medications at home?

Refrigeration and other requirements vary by therapy. Ask your infusion nurse or consumer advocate about storage details for your medication.

Do you provide parenteral and enteral nutrition?

Yes, Diplomat offers parenteral and enteral nutrition support. For more details, visit Diplomat’s ThriveRx nutrition division.

ThriveRx Helps Ronna Live Well on Parenteral Nutrition

Ronna, a retired physician with Crohn’s disease, began receiving total parenteral nutrition (TPN) intermittently in 2000.

“It was very overwhelming — how to use a pump and how to prepare the TPN prior to infusing,” she said. “It was very, very scary.”

When she joined Diplomat and ThriveRx in 2010, Ronna was impressed with the attention she received. Her previous TPN providers did nothing more than deliver her medication.

But ThriveRx was different.

“I got to know the people on a personal level. The nurses, the nutritionist, even the pharmacist — [I] knew them by their first name. … [My nurse] is so personable and knowledgeable,” Ronna said. “I had a few line infections in the past, but once I started working with [my nurse], I have not had any since 2010.”

Ronna’s success with ThriveRx has decreased her TPN cycle from seven days to five.

“It was freedom for me — two days of being able to leave the house and not have to worry about infusion times,” Ronna said. “Because of the support I’ve had through ThriveRx … [I’ve] resumed my life the way it was before I ever got sick, and I never thought that was possible.”

ThriveRx can support your enteral and parenteral nutrition needs.

LEARN MORE

Will my insurance cover infusion?

Insurance coverage varies. Diplomat conducts a benefits investigation before your first infusion to ensure you get the coverage you need. We make the process easier for you and your healthcare team.

Diplomat handles prior authorization and appeal requirements to help you get on therapy. Many patients with Medicare can even infuse at home, depending on their coverage and therapy.

If you’d like to learn more, contact us or call 866.442.4679.

 

“I’ve never had any issues with insurance claims. In addition, my advocate from [Diplomat] is always proactive in contacting me for refills. … I really find comfort in knowing I can pick up the phone at any time and call my advocate. [They] can relate to what it’s like to have a primary immune deficiency.” — Rebecca, Diplomat patient

Will my chemotherapy or other cancer treatment affect my diet?

Our nutritionist, Israa Alia, is available for free phone consultations with Diplomat patients who are receiving cancer treatment. She’ll answer your nutrition questions, explain malnutrition risks, and coach you on cancer-specific dietary needs.


To request a consultation with Israa, visit the nutrition page at Diplomat’s Empower Ecosystem.

How do I enroll for financial assistance?

We’ll find out which programs you qualify for. This will depend on factors such as your condition, medication, and income. Then, we’ll work with you and your doctor to make enrollment easy.

Call us to learn more.
Specialty pharmacy patients can call 877.977.9118.
Specialty infusion patients can call 866.442.4679.

What will I pay for my medication?

Your insurance provider sets your copay. This is the fixed amount you’ll pay for your medication out of pocket.

Some insurance companies say “coinsurance” and “copayment” instead of “copay.” Coinsurance is a percent of the full price. Copayment is a flat fee instead of a percent.

What if I can’t afford my medication? Can Diplomat help me pay for it?

Diplomat will look for ways to bring down your costs. Manufacturers and foundations might offer financial relief. We’ll find out if you qualify and connect you with their programs. And we’ll help you with the paperwork from start to finish.

Patient’s Copay Reduced to $0

John had no drug coverage. His prostate cancer treatment would cost “70-some thousand dollars a year.”

Diplomat helped John find funding. He started therapy for zero copay.

“Diplomat Pharmacy was instrumental in helping me pay for that,” John said. “Just like my doctors are partners with me, Diplomat’s also a partner with me in my care. [They] really look out for me.” 

If my insurance changes, can I still get my prescription?

Tell us as soon as you know your insurance will change.

Please have these five numbers for your new insurance plan on hand:
  • BIN
  • PCN
  • Group number
  • Member ID number
  • Phone number

If you lose or change your insurance plan, staying on therapy can be hard. But some manufacturers have programs to help patients who lack insurance coverage. And Diplomat makes it easy to get help.

See our Insurance section for more information.

Diplomat Helps Patient Stay on Therapy

Bethany, a multiple sclerosis patient, went two months without insurance. Diplomat worked directly with the drug company. We made sure she still got her medication.

Even with a background in health insurance, it’s hard for Bethany to understand the regulations.

“To have Diplomat there on the other line supporting me and listening to me — it gives me a sense of relief that I need,” Bethany said. “It relieves my pain.”

Stress can make Bethany’s condition worse. She is glad for Diplomat’s support.

“I can relax knowing that I’m taken care of — that I have this partner by my side,” Bethany said.

What if my income is too high for financial assistance?

Diplomat works with many organizations that help patients pay for treatment. We’ll help find out whether you qualify for assistance.

Even if you think your income is too high, call us.
Specialty pharmacy patients can call 877.977.9118.
Specialty infusion patients can call 866.442.4679.

Why do I need a specialty pharmacy?

Specialty medications require a special kind of pharmacy. That’s because they:

  • Treat complex, chronic, or rare conditions
  • Can be expensive — often more than $10,000 per year
  • Can often be filled only by certain pharmacies
  • Might need special handling and storage
  • Could have side effects that need to be monitored

How do I get a refill?

If you’re a specialty pharmacy patient at Diplomat, call 877.977.9118. If you’ve already called to enroll, you can log in to the Diplomat Patient Portal. Let us know if you want to get refill reminders via text message.

If you’re a specialty infusion patient at Diplomat, call 866.442.4679.

If you don’t have refills left, we can often call your doctor for you. After making sure your therapy should continue, we’ll get you a new prescription.

 

Diplomat Simplifies Care for a Patient With a Painful Chronic Condition

Michael’s time with his last pharmacy was frustrating. He had trouble getting prescriptions filled. But when his insurance changed, Diplomat started providing his medication.

“I could not believe the difference Diplomat made in my life,” Michael said. “They made it easy. They call me when it is time to refill. They package my injections on ice because they have to be cold. They deliver them on time. It is really a joy to just know I don’t have to worry about getting my special drug. They genuinely care. I feel that they are family to me.”

How do I know how many refills I have left?

Specialty pharmacy patients can call 877.977.9118. If you’ve already called to enroll, you can log in to the Diplomat Patient Portal.

Specialty infusion patients can call 866.442.4679. You can also reach out to your consumer advocate.

How do I track my shipment?

Diplomat uses UPS to send your medication. You can enroll in UPS My Choice to track shipments. This free service sends text or email alerts when your medication ships and the day before delivery. Click here to learn more about UPS My Choice.

To get your shipment status and UPS tracking number:
Specialty pharmacy patients can call 877.977.9118. You can also log in to the Diplomat Patient Portal if you’ve already called to enroll.
Specialty infusion patients can call 866.442.4679

Diplomat Stops at Nothing for Patients

Diplomat dispenses an orphan therapy to treat Jodie’s hypokalemic periodic paralysis. One of his shipments wasn’t delivered due to a transit error. Diplomat made sure he got his medication on time.

Jodie remembered what Diplomat told him when we called:

“‘We’re going to dispatch somebody to the airport with a bottle of your medication. They have a ticket, and they will fly to Pensacola if they need to, get in a cab, and bring it to you.’

“I [said], ‘You are joking me,’ and she said, ‘Sir, it’s what we do.’”

“Diplomat is a pharmacy, but they operate with their heart. [They] do what’s right every time, on time. It’s being able to depend on that — it’s a family.”

What if my medication needs to be refrigerated?

Diplomat ships medication in a cooler with gel packs. This keeps the temperature in the right range.

All our packaging materials are recyclable and non-toxic.

What if I don’t speak English?

Through multilingual staff and translation services, Diplomat can talk with people in more than 150 languages. We want to make sure you understand treatment and get all your questions answered.

How do I dispose of my medication packaging? Can I recycle it?

Gel packs can be cut open and emptied into your regular household trash.

Empty gel packs and bubble wrap are recyclable wherever plastic bags are accepted.

We use coolers insulated with renewable materials. These can be recycled curbside!

Why won’t Diplomat auto-ship a 90-day supply of medication?

It’s important that we speak with patients before each refill. This helps us support each patient’s unique needs.

When we talk with you, we’ll discuss your concerns about treatment, side effects, and cost. Then we’ll schedule a delivery that works for you.

You can get refills online. Learn more about the Diplomat Patient Portal.

How long will it take to get my medication?

Diplomat works to help you start treatment quickly and get every fill on time. Several factors can cause delays:

  • Rejected claim. We submit a claim to your insurance company to see if the medication is covered. If it’s not, we are sent a rejection. We then follow up to find out why.
  • Insurance requirements. Your health plan might need you to meet certain conditions. Our Insurance section has more details.
  • Missing information. We might need to know more from your prescriber before filling your prescription.
  • Financial assistance. It can take time to get approved for third-party funding. See our Financial Assistance section for more information.

To check the progress of your prescription, contact us:

What should I do if I experience side effects or have a question about my medication?

If side effects occur, contact Diplomat or your doctor immediately. If you have life-threatening symptoms such as difficulty breathing, call 911.

As a Diplomat patient, you can contact us anytime to speak with a pharmacist.

What is a benefits investigation?

Diplomat contacts your health insurer to collect information about your coverage. This includes your:

  • Deductible: The amount you must pay for healthcare each year before you can get certain benefits. This does not include the premiums you pay to have your insurance plan.
  • Coinsurance:  A fixed percentage you pay toward the cost of a prescription. In some cases, your plan might call for a copayment instead of coinsurance.
  • Copayment: A flat fee you pay for a prescription. In some cases, your plan might call for coinsurance instead of a copayment.
  • Out-of-pocket maximum: The most you’ll pay for covered medical expenses each year. This includes your copayments, deductibles, and coinsurance. Most health insurance plans pay 100 percent for covered services after this limit is reached.
  • In-network pharmacy: We find out if your insurer will let Diplomat fill your prescription.
  • Annual and lifetime maximums: We note whether your plan has limits on what it will pay.
  • Drug-specific information: Insurance plans need more information to cover some drugs. We find out what they need and if they have more requirements.

What is step therapy?

Step therapy is the process of trying less expensive medications first. You can then “step up” to more expensive ones if needed.

What is a prior authorization?

For some treatments, insurance companies require each patient to prove their need. The patient’s doctor has to show that the treatment is necessary.

How long does a prior authorization take?

Insurance plans often set the time it takes to review a prior authorization. We’ll do everything we can to make the process go quickly.

If needed, we can ask for a priority review. We’ll follow up with your insurance company until it’s complete. And we’ll keep you and your doctor updated.

What if my prior authorization is denied or insurance won’t cover my medication?

Diplomat will work with your doctor and insurance provider to overcome issues and get you started on treatment.

If allowed by your insurance plan, we’ll appeal prior authorization denials on your behalf.

We’ll gather information for a letter of medical necessity. This letter explains why you need a given drug and why another drug wouldn’t work the same. Once approved by your healthcare provider, we send the letter and supporting documentation to your insurance company.

Diplomat tracks appeal progress early and often. We'll follow up with your insurance company and healthcare team to help you gain coverage.

Your treatment might not be on your insurance plan’s list of covered drugs (called a formulary). We can file an exception request, asking your insurer to cover it anyway. We’ll collect any needed information.

Diplomat’s Appeals Support Helps Patient Push Through Pediatric Cancer

Carly was 7 years old when doctors found a tumor in her sinus cavity. She was diagnosed with mesenchymal chondrosarcoma, a rare and aggressive cancer. After several unsuccessful treatments, Carly’s doctors prescribed a medication intended for adults to keep her stable.

Insurance coverage for Carly’s medication was denied. Her mother, Miki, wrote a letter to support the appeal process.

But she was not fighting alone.

Diplomat worked with Carly’s entire healthcare team to gain approval for her medication.

“I think [at Diplomat] they probably jumped, screamed, and hugged just as much as we did down here when we finally got the approval,” Miki said.

What happens if my insurance has a mandated or preferred pharmacy?

Some insurance plans require patients to fill prescriptions at a specific pharmacy. This is a mandated pharmacy.

A mandated pharmacy is not the same as a preferred pharmacy. Your insurance might have a list of pharmacies they prefer. Patients can use these pharmacies, but it’s not required.

If you are not mandated, you can choose which pharmacy fills your prescription.

Here’s what you can expect from Diplomat:

If You’re Mandated to Diplomat

We ensure a smooth transition so you don’t have to worry about missing a dose. If you’ve been mandated to fill with Diplomat, contact us as soon as possible. We’ll set up your profile and request a prescription from your doctor.

Or, you can ask your doctor to send us your prescription. If your doctor has questions, they can call:

If You’re Mandated to a Different Pharmacy

We will immediately notify your doctor’s office and the mandated pharmacy. The pharmacy will receive all the relevant information we have on file. Your provider and the pharmacy are informed that a new prescription might be needed.

Diplomat recommends contacting your new pharmacy for updates on your prescription.

What happens if my insurance changes?

If your insurance changes, inform Diplomat as soon as possible.

Please have these five numbers for your new insurance plan on hand:

  • BIN
  • PCN
  • Group number
  • Member ID number
  • Phone number

You can typically find these numbers on your member ID card from the insurance company.

Once we have those numbers, we’ll check the coverage for your prescriptions under the new plan.

Sometimes a new prior authorization is required. We work with your doctor’s office and insurance company to help you stay on therapy.

If you need your medication urgently, we can seek financial assistance on your behalf. See our Financial Assistance section for more information.

Usually my Medicare plan lets me fill my medications with Diplomat. Why do I have to fill this medication at another pharmacy?

Different medications are covered under different Medicare plans. If your medication is covered under Medicare Part D, any pharmacy can fill it. If it’s covered under Medicare Part B, your plan might tell you which pharmacy you can use.

Medicare Part B only covers certain medications. Most medications are covered under Part D.

Does Diplomat help patients on Medicare?

Yes! Diplomat’s team knows how to navigate Medicare. We understand all insurance types and can help you get on treatment.

Patients with Medicare can choose Diplomat. You are not required to use the pharmacy named on your insurance card. Learn more about your rights at medicare.gov.

You might be able to get a low-income subsidy.

Learn more about how we support Medicare patients.

Why does Medicare have so many parts?

Medicare has several different parts. You can choose the plan you need.

  • Medicare Part A covers services in places where you stay for treatment. These include hospitals, hospices, and skilled nursing facilities.
  • Medicare Part B covers most needed services and supplies. This can include doctor appointments, home care, and laboratory services. It can also include medical equipment you’ll use for a long time. Some drugs are covered under Medicare Part B.
  • Medigap is private health insurance. It helps fill gaps in coverage from Medicare parts A and B.
  • Medicare Part C (Medicare Advantage) refers to bundled plans offered by private companies. These cover both Part A and Part B. Some plans also include Part D benefits.
  • Medicare Part D is optional. It covers prescription drugs.

Does Medicare Part D have a deductible?

This varies by plan. Some have no deductible. In 2019, a Medicare Part D deductible can be up to $415.

How does the Medicare Part D “doughnut hole” affect me?

Medicare Part D plans have a coverage gap phase, often called a “doughnut hole.” After you reach the initial coverage limit, your copay changes.

In 2019, you’ll pay no more than:

  • 25 percent for brand-name drugs
  • 37 percent for generic drugs

In the past, patients paid 100 percent of drug costs during this stage.

To exit the coverage gap, your costs must reach a yearly limit, known as an out-of-pocket maximum. In 2019, this is $5,100.

 

Graphic of a doughnut demonstrating how the Medicare doughnut hole works

What are my rights as a Medicare Part D patient?

Your Medicare Rights

You have the right to request a coverage determination from your Medicare drug plan if you disagree with information provided by the pharmacy. You also have the right to request a special type of coverage determination called an “exception” if you believe any of these apply:

  • You need a drug that is not on your insurance plan’s list of covered drugs, or formulary.
  • A coverage rule (such as prior authorization requirement or a quantity limit) should not apply to you for medical reasons.
  • You need to take a non-preferred drug and want the plan to cover said drug at a preferred-drug price.

What You Need to Do

You or your prescriber can contact your Medicare drug plan to ask for a coverage determination by calling the plan’s toll-free phone number on the back of your plan membership card or by going to your plan’s website. You or your prescriber can request an expedited (24-hour) decision if your health could be seriously harmed by waiting up to 72 hours for a decision. Be ready to tell your Medicare drug plan:

  • The name of the prescription drug that was not filled. Include the dose and strength if known.
  • The name of the pharmacy that attempted to fill your prescription.
  • The date you attempted to fill your prescription.
  • If you ask for an exception, your prescriber will need to provide your drug plan with a statement explaining why you need the off-formulary or non-preferred drug or why a coverage rule should not apply to you.

Your Medicare drug plan will provide you with a written decision. If coverage is not approved, the plan’s notice will explain why coverage was denied and how to request an appeal if you disagree with the plan’s decision.

Refer to your plan materials or call 1.800.MEDICARE for more information.

PRA Disclosure Statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this collection is 0938-0975. The time required to complete this information collection is estimated to average one minute per response, including the time to review instructions, search existing data resources, and gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Baltimore, Maryland 21244-1850.

CMS does not discriminate in its programs and activities. To request this form in an accessible format (e.g., Braille, Large Print, Audio CD), contact your Medicare Drug Plan. If you need help contacting your plan, call 1.800.MEDICARE.

Form No.: CMS-10147 OMB Approval No.: 0938-0975

What is Medicare Part D catastrophic coverage?

This phase begins once you reach the out-of-pocket maximum. In this stage, you’ll pay a small copay. The most you can pay is 5 percent of your prescription cost.

In 2019, the minimum copay is $3.40 for generic drugs and $8.50 for brand-name drugs.

What is Medicare Part D initial coverage?

This stage begins after you meet your deductible, if you have one. In this phase, your plan will cover a portion of your drug costs.

This phase lasts until your total drug costs reach the initial coverage limit.

In 2019, the standard initial coverage limit is $3,820. This can vary by plan.

What is a specialty pharmacy?

You might go to a family doctor for everyday health concerns. But when your condition requires more expertise, you see a specialist.

A specialty pharmacy — such as Diplomat — is like that specialist. We help people with complex conditions including cancer, multiple sclerosis, bleeding disorders, and rare diseases. Often, we're providing medications that aren't available at other pharmacies. That's because we can meet special requirements for drug handling, storing, shipping, and administration.

We do more than dispense and ship your medication. We're a part of your 24/7 care team — helping you meet insurance requirements, afford therapy, and stay on treatment.

Learn more.
Click here if your medication is infused. Click here if it’s not.

What is a patient care coordinator?

Diplomat patient care coordinators (PCCs) will work with you to make therapy go as smoothly as possible.
  • They’ll call before each refill to see how treatment is going and answer questions.
  • They’ll make sure your medication is shipped to whatever location works best for you.
  • They’ll work with your insurance company to make sure you get your medication quickly.

If you need help paying for your medication, Diplomat can connect you with organizations that offer assistance.

What is the Diplomat Patient Portal?

The Diplomat Patient Portal is a free online tool for Diplomat patients. It helps you manage your prescriptions and connect conveniently with Diplomat.

Using the portal, you can:
  • Set up reminders to take medication
  • Get notifications when it’s time to refill
  • Place orders for medication refills
  • Track your order and shipment status
  • Chat live with a Diplomat team member for general questions
  • Request a call from a Diplomat pharmacist or nurse for clinical questions

You can log in on your computer or download the app to your smartphone or tablet.

Click here to learn more.

How does Diplomat make my life easier?

We do all we can to simplify therapy — so you can focus on living your life to the fullest. Diplomat helps you:

  • Easily refill your prescription. We take the hassle out of refilling. We’ll work with you to set up delivery.
  • Get your medication when you need it. We can deliver medication straight to your door — on your schedule.
  • Afford your medication. We seek financial assistance for you and help with paperwork from start to finish.
  • Avoid delays in treatment. We help you meet your insurance company’s requirements and start treatment as soon as possible.
  • Simplify therapy. Condition education, side-effect tip cards, and innovative packaging make it easier to stay on treatment.
  • Access clinical support at every step. Your health is important — to you, to your family, and to us. Our caring staff can help you navigate treatment. Pharmacists are available 24/7 to address urgent issues.
Mallory Experienced Diplomat’s Commitment to Care as a Diplomat Employee & Patient

“Before I got sick, I didn’t realize how much we were needed,” said Mallory, a Diplomat employee who became a patient. 

Mallory initially received her oncology medications from a different pharmacy. She switched to Diplomat because she knew the level of care to expect.

“[My medication is] sent a few days before I run out, so I don’t have to think, ‘Gosh, if they don’t send this today, or if I don’t pick this up today, I’m not going to have my medicine.’ I don’t ever have to worry about that,” Mallory said.

When Mallory’s insurance wouldn’t cover one of her medications, Diplomat helped lower her $250 copay to $90.

“I’m glad that I get to see from somebody else’s perspective how things work and know that these patients are taken care of, because I’m taken care of.”

Is Diplomat a mail-order pharmacy?

Yes and no.

Typically, a mail-order pharmacy is focused on shipping medications. They often ship three-month supplies of products available in retail drug stores.

Diplomat is a specialty pharmacy. We don’t just mail prescriptions. We build relationships with each patient, offering clinical support and personal care.

What are specialty drugs?

Specialty drugs treat complex and chronic conditions and require specialized handling and administration. These drugs are typically taken on a recurring basis. Diplomat has expertise across a broad range of specialty therapies. These include oncology, immunology, rare disease, and specialty infusion.

What is a limited-distribution drug?

Limited-distribution drugs can only be filled by certain pharmacies. Typically, these are specialty medications that require special handling and administration.

What is infusion therapy?

Medication that is delivered through a needle or catheter, including into a vein or under the skin. Patients receive specialty infusion drugs when they have complex conditions that oral drugs can’t treat.

What conditions are treated with infused medications?

Infused drugs treat a wide range of conditions. These include bleeding disorders, genetic deficiencies, and inflammatory conditions.

Diplomat treats infusion conditions in such areas as:

Where will I receive my infusions?

Your healthcare team will help you determine the best site of care. This is based on your preference, infusion needs, or insurance requirements. This could be at home, an outpatient infusion center, or another location. If you’re unsure of your options, please contact us.

Call 866.442.4679.

Can I still travel if I infuse?

Yes! You can travel on infusion therapy. Diplomat can ship to your destination. We can also help you prepare medications and supplies for a trip. Our consumer advocates and nurses can support you while away from home.

Diplomat can also ship to another location close to home. You choose — home, office, or wherever is convenient for you.

ThriveRx Helps Dave Travel Easily on Infused Nutrition

Dave woke from a coma with only 20 inches of small bowel. He learned he would need total parenteral nutrition (TPN).

“It was a big lifestyle change for not only myself but also my wife,” Dave said.

Having worked with other providers, Dave has been impressed with ThriveRx, a division of Diplomat.

“[Diplomat] is much more than a company that delivers medical supplies,” Dave said. “They allow me to live life to the fullest.”

When he vacationed to Alaska with his wife, Stacey, we made sure Dave received his TPN.

 “They had the medication there for us before we arrived,” Stacey said. “How unbelievable is that? Not to have to worry about it … it was like magic.”

What are the benefits of infusing at home?

When clinically appropriate, infusing at home can offer unique benefits. With home infusion, many patients can:
  • Save time and cost of travel
  • Stay in the privacy and comfort of their own homes
  • Reduce out-of-pocket costs
  • Take greater control of their schedule
  • Reduce exposure to infections

What happens if I experience a side effect while infusing at home?

If side effects occur while self-infusing, contact your pharmacy or medical team immediately. If you’re experiencing life-threatening symptoms such as difficulty breathing, call 911.

If a nurse is present during your infusion, let them know your symptoms right away. They will step in as necessary.

When is it appropriate to self-infuse?

Depending on your medication, self-infusing can give you greater control over your treatments. Talk with your healthcare team to find out if self-infusion is appropriate for you.

If you’d like to discuss it, call 866.442.4679.

I’m new to infusions. Does Diplomat provide infusion training?

Yes! When medically appropriate, our infusion nurses offer tailored training for you or your caregiver. We can coordinate nursing services nationwide.

Diplomat’s credentialed nurses specialize in infusion, case management, and healthcare compliance. They also specialize in oncology and immune globulin therapies for adult and pediatric patients.

We do all we can to help you live your life as independently as possible.

 

“We switched our service to [Diplomat] because we felt they were providing more individual attention to my son. The people at [Diplomat] deal or have dealt with hemophilia on a daily basis and can relate to my stress and emotion. They take the time to help you learn to infuse or give you any information you need to make the best decision for your child. They are available at any time and will go above and beyond to help. They have been a blessing to our family.” — Melissa, mother of a Diplomat patient

How do I store infusion medications at home?

Refrigeration and other requirements vary by therapy. Ask your infusion nurse or consumer advocate about storage details for your medication.

Do you provide parenteral and enteral nutrition?

Yes, Diplomat offers parenteral and enteral nutrition support. For more details, visit Diplomat’s ThriveRx nutrition division.

ThriveRx Helps Ronna Live Well on Parenteral Nutrition

Ronna, a retired physician with Crohn’s disease, began receiving total parenteral nutrition (TPN) intermittently in 2000.

“It was very overwhelming — how to use a pump and how to prepare the TPN prior to infusing,” she said. “It was very, very scary.”

When she joined Diplomat and ThriveRx in 2010, Ronna was impressed with the attention she received. Her previous TPN providers did nothing more than deliver her medication.

But ThriveRx was different.

“I got to know the people on a personal level. The nurses, the nutritionist, even the pharmacist — [I] knew them by their first name. … [My nurse] is so personable and knowledgeable,” Ronna said. “I had a few line infections in the past, but once I started working with [my nurse], I have not had any since 2010.”

Ronna’s success with ThriveRx has decreased her TPN cycle from seven days to five.

“It was freedom for me — two days of being able to leave the house and not have to worry about infusion times,” Ronna said. “Because of the support I’ve had through ThriveRx … [I’ve] resumed my life the way it was before I ever got sick, and I never thought that was possible.”

ThriveRx can support your enteral and parenteral nutrition needs.

LEARN MORE

Will my insurance cover infusion?

Insurance coverage varies. Diplomat conducts a benefits investigation before your first infusion to ensure you get the coverage you need. We make the process easier for you and your healthcare team.

Diplomat handles prior authorization and appeal requirements to help you get on therapy. Many patients with Medicare can even infuse at home, depending on their coverage and therapy.

If you’d like to learn more, contact us or call 866.442.4679.

 

“I’ve never had any issues with insurance claims. In addition, my advocate from [Diplomat] is always proactive in contacting me for refills. … I really find comfort in knowing I can pick up the phone at any time and call my advocate. [They] can relate to what it’s like to have a primary immune deficiency.” — Rebecca, Diplomat patient

Will my chemotherapy or other cancer treatment affect my diet?

Our nutritionist, Israa Alia, is available for free phone consultations with Diplomat patients who are receiving cancer treatment. She’ll answer your nutrition questions, explain malnutrition risks, and coach you on cancer-specific dietary needs.


To request a consultation with Israa, visit the nutrition page at Diplomat’s Empower Ecosystem.