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Subsidiaries

  • Diplomat Specialty Infusion Group
  • EnvoyHealth
  • Affinity Biotech
  • Comfort Infusion
  • ThriveRx
Areas of Excellence

Rare Diseases

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Offering support and treatment options for rare disease patients.

Patients with rare diseases require a coordinated care team. Prescribers to care and diagnose, payors to provide adequate coverage and pharmaceutical companies to continue researching. And as a specialty pharmacy, we’re here to lead and offer patients the support they deserve.

Patients with rare diseases often require orphan drugs or specialty infusion. Our rare disease program puts the patient at the center of everything we do. We offer 24/7 support, answering questions day or night. When patients are facing large copays, we research and uncover financial assistance. We offer in-home treatments to lower costs and improve adherence. We provide post-infusion reports to prescribing physicians to better coordinate care. We don’t do what’s easiest, we do what’s best for our patients. We’re a true teammate in care and we are here to serve.

Rare Disease Facts

An estimated
30M

people in the United States are living with Rare Diseases1

An estimated350M

people worldwide suffer from Rare Diseases1

About80%

of Rare Diseases are genetic in origin1

Diplomat offers the support rare disease patients need.

Our programs support many complex conditions, including:

Because these diseases often require specialized treatments and administration, we at Diplomat have made them a priority. All our rare disease programs offer 24/7 support, funding assistance and continuous education. For patients requiring specialty infusion, we facilitate in-home infusion training and on-time delivery of medications.

1. Genetic and Rare Diseases Information Center, rarediseases.info.nih.gov/diseases/pages/31/faqs-about-rare-diseases.

More information for:

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Prescribers

We are your partner in care. Offering 24/7 support for your patients, every step of the way.

The Diplomat Difference

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Services

Diplomat uncovered $90M

in third-party copay assistance in 2016*
* Diplomat Funding Results, 2016. Approximate. Third-party funding sourced by Diplomat.

Personalized Services

We act as an extension of your care team, listening to your needs and adapting our approach to meet them.

Benefits Investigation

We handle prior authorizations for your patients and if an appeal is needed, our internal team goes to work on their behalf. We have a 78% appeals success rate.1

Adherence Tools

From our specialized packaging to refill reminders, we do our best to make sure your patients stay on track. With Diplomat, patients have an adherence rate of 93%.2

Financial Assistance

Our dedicated funding team ensures that your patients take advantage of every option available to them. In 2016, we secured over $90M in third-party copay assistance.3

1 Diplomat Specialty Pharmacy Prior Authorizations & Appeals, 2017.

2 Diplomat Adherence Reporting, 2017. Average capped medication possession ratio. Includes patients with at least two fills and no 60-plus-day gaps between fills.

3 Diplomat Funding Results, 2016. Approximate. Third-party funding sourced by Diplomat.

Featured Technology

Diplomat’s proprietary care system guides specialists through therapy- and patient-specific care plans. The award-winning system drives clinically appropriate interventions, and collects patient demographics, historical adherence data, survey responses, refill history and more—for clear, usable insights in clinical reporting.

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Contact

Contact us today for support and help

To ask about your prescription or learn about Diplomat’s services

Call toll-free: 877.977.9118

Or, if your inquiry is not urgent, please fill out our short form:

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Sending a prescription?

If you are a licensed prescriber, send your completed enrollment form directly to us via fax or mail.

Fax toll-free: 800.550.6272

Diplomat
P. O. Box 321130
Flint, MI 48532

Enrollment Forms

83%

Prior Authorization Success Rate†
† Diplomat Specialty Pharmacy Prior Authorizations & Appeals, 2017. Approximate. Includes new prior authorizations and renewals.

High prior authorization success rate
We handle prior authorizations for your patients and if an appeal is needed, our internal team goes to work on their behalf. We have an 83 percent prior authorization success rate.1

1 Diplomat Prior Authorizations & Appeals, 2017. Includes new prior authorizations and renewals.

Our referrals and requests are processed in a timely manner and with thorough follow-through. Diplomat will go that extra mile.

Karen, Registered Nurse

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Payors

Our programs work to ensure less waste, greater adherence and better treatment results.

The Diplomat Difference: Our Partnerships

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Independence

Our independence guarantees no conflicts of interest. Our flexible programs are customized for your unique situation.

Technology

Our cutting-edge technologies and resources optimize patient adherence and enhance communication.

Waste Management Programs

We offer partial-fill prescriptions and site-of-care options to keep medications affordable and reduce waste.

Personalized Services

We handle prior authorizations, third-party funding assistance, adherence tools and monthly patient check-ins, all of which lead to high levels of patient satisfaction.

Patient Access

We provide comprehensive back-end support so patients can access their treatments at the pharmacies and hospitals that are convenient and familiar to them.

Featured Technology

Our own suite of reporting tools, designed to offer partners insights into patient care and waste-management opportunities. Through data visualization and enhanced reporting capabilities, we can uncover trends and patterns to improve the quality of care. With a clearer picture of our business landscape, we can make decisions that improve our patients’ lives and reduce the burden across our entire health care system.

Together we can help patients thrive. Please contact us:


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Pharma

We are here to get your medications where they need to go—as quickly and efficiently as possible.

The Diplomat Difference

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Independence

Our independence guarantees no conflicts of interest. Because of this, our flexible programs are customized to meet the unique goals of your patients and products.

Clinical Programs

Our clinical programs are flexible enough to fit the needs of clinical trials and ensure successful new drug launches.

Specialized Services

We handle prior authorizations, third-party funding assistance and adherence tools to keep treatments accessible, affordable and consistent.

Patient Access

We provide comprehensive back-end support so patients can access their treatments at the pharmacies and hospitals that are convenient and familiar to them.

Featured Technology

Diplomat’s proprietary care system guides specialists through therapy- and patient-specific care plans. The award-winning system drives clinically appropriate interventions, and collects patient demographics, historical adherence data, survey responses, refill history and more—for clear, usable insights in clinical reporting.

Learn more

Together we can help patients thrive. Please contact us:


83%

Prior Authorization Success Rate‡
‡ Diplomat Specialty Pharmacy Prior Authorizations & Appeals, 2017. Approximate. Includes new prior authorizations and renewals.

High prior authorization success rate
We handle prior authorizations for your patients and if an appeal is needed, our internal team goes to work on their behalf. We have an 83 percent prior authorization success rate.1

1 Diplomat Prior Authorizations & Appeals, 2017. Includes new prior authorizations and renewals.

Our referrals and requests are processed in a timely manner and with thorough follow-through. Diplomat will go that extra mile.

Karen, Registered Nurse

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Click here if you have a question.

Send us a note

Patients

We’re here for you and your families. To answer questions, offer support and hear your stories.

The Diplomat Difference

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Services

On average, our after-hours pharmacists return calls in less than2minutes§
§ Diplomat Specialty Pharmacy Internal Data, 2016.

24/7 Support

Our on-call pharmacists are available whenever you need them.

Adherence Tools

From our specialized packaging to refill reminders, we do our best to make sure staying on treatment is simple.

Financial Assistance

Our dedicated funding team conducts extensive research to find every funding option available. In 2016, we secured over $90M in third-party copay assistance.1

Reliable Delivery

We make sure your medication arrives on time and is handled correctly.

Patient Advocacy

Our patient advocates are ready with resources, so you always have somewhere to turn.

1 Diplomat Funding Results, 2016. Approximate. Third-party funding sourced by Diplomat.

For information regarding specific medications, please click here.

24/7

Support

Support when you need it
We know questions about medication can arise any time. We are here to answer them, day or night.

Diplomat was there when I needed them the most. I felt cared for and supported.

Patient response to Diplomat survey

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