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Helping cancer patients on their journey.

Oncology treatment can be complex and patients require a coordinated care team to help them through. Prescribers to care and diagnose, payors to provide adequate coverage, and pharmaceutical companies to continue researching. And as a specialty pharmacy, we’re here to lead and offer patients the support they deserve.

Our oncology program connects the entire health care team in a way that helps the patient stay on course. As part of our high-touch service, we frequently communicate with each patient to understand how they are feeling. We develop innovative packaging options that help improve adherence. We help find third-party financial assistance so each patient can access the treatments they need. We help communicate side effects, understand concerns and become an anchor for the patient.


Diplomat Patient


Diplomat Patient

In August 2015, Mallory ran 10 miles in her hometown’s annual race. It was the fifth year she’d taken part. So she was surprised when she struggled to finish. Less than a month later, she would be faced with a cancer diagnosis and a search for a bone marrow match.

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We support nearly

scripts per month1

In 2016, we connected oncology patients with

in third-party oncology copay assistance2


adherence to oncology medication3


Our Dedicated Oncology Team.

Oncology care requires a team with expertise and experience, but most of all, with passion for what they do. Diplomat’s oncology patient care coordinators have spent years working with cancer patients. They’ve listened to success stories large and small, shared in their experiences, and come to work every day to help in any way they can.

Read more about what drives them below.

  • Holly Dodge

    Oncology COE Manager

    No two patients are the same, and Holly knows it. When speaking with a patient, “I don’t ever say ‘I understand’ because I couldn’t possibly understand. Everybody is different. Everybody has different reactions to different medications, different reactions to different diseases, so I could never understand what that specific person is feeling,” she says. Instead, she prefers to simply listen, then help however she can.

    As a manager of Diplomat’s Oncology Center of Excellence, Holly trains her team to do whatever it takes. “I want to help everybody be that person that I want my family member to talk to. I think for me, one of the most unfortunate things about cancer is that I don’t know that I’ve ever met anyone that hasn’t been touched by it in some way.”

    Her team shares her passion for helping patients, and it inspires her to work hard, so they can keep fighting another day.

  • Kamiya Chatman

    Oncology Patient Care Coordinator

    “It’s a busy board,” according to Kamiya. When she started working in Diplomat’s translations board, it was a little overwhelming.

    Kamiya’s job involves working with an interpreter to contact patients who don’t speak English. After the interpreter gets the patient on the line, Kamiya springs into action.

    Sometimes you need to be creative, though. In certain languages, there’s not a direct correlation for particular words. “That can be a bit overwhelming,” Kamiya explains, “because you may have to partner with the translator to figure out what you should say.”

    Since joining Diplomat, Kamiya says the biggest lesson she’s learned is to listen.

    “I’ve noticed that a lot of times … they’re just going through so much. Sometimes, when you’re calling them to see if they just need a refill, they can go on and share more information with you because they just want to talk about what they are going through.

    “Sometimes they just need that listening ear.”

  • Lauren Ganapini

    Pharmacy Liaison Manager, Oncology

    For Lauren, cancer is personal. Her brother was diagnosed with leukemia in December 2010. “The more I watched my brother, his medical team and the impact his diagnosis had on my family, the more I wanted to get involved in the oncology world somehow.”

    One year after her brother’s diagnosis, she became a pharmacy liaison in oncology.

    “Once you get your medication, it’s not over for us. There are copay assistance [teams], nurse adherence teams that help with side-effect management and a pharmacist on-call 24/7. Pretty much any question that a patient or caregiver has, there’s someone at Diplomat who can answer it or help them find the answer.”

    While her brother was sick, Lauren learned first-hand how important high-touch care and reliable support was. Today, he is doing well, and Lauren is determined to inspire her team to do whatever it takes to help the oncology community, one patient at a time.

  • Lucas Zavadil

    Pharmacy Liaison, Oncology

    As an internal pharmacy liaison on Diplomat’s sales team, Luc works to address any concerns or needs from doctors’ offices in his territory.

    Along with his outside sales partner, Courtney, Luc says, “[we] are able to combine my direct and easy access [to] the office with all of her knowledge and face-to-face contact, so we’re working as a team alongside the office staff.”

    Giving people peace of mind is a big part of Luc’s job.

    “I can almost hear a sigh of relief on the other end of the phone because they know that whatever their problem is, I’m going to find a solution for them—and not because it’s my job, but because I care, too.”

    If Luc had to boil Diplomat down to one sentence, it would be our philosophy: “Take good care of patients, and the rest falls into place.”

    “I think that that’s huge—and I think that’s through every department.”

  • Michele Ross

    Oncology Order Entry Technician Supervisor

    Two years ago, Michele’s mother died of breast cancer.

    Because of her experience with her mom, Michelle does the little things that show how deeply she cares for patients. “If I can get a patient one week, one more month, six more months on a medication so they can be with their loved ones or their loved ones [can] have them around, it’s worth it,” she says.

    After speaking with one patient who had a difficult day, she went out of her way to make sure everything was okay. “I couldn’t get [this patient] out of my head. I couldn’t sleep. I was so worried … I called her the next day and said, ‘I just wanted to see how you were.’ She said, ‘I can’t believe how kind you are.’”

    Michele says gestures like this are just one way to show our patients how much we care.

  • Nathan Smith

    Senior Pharmacy Liaison, Oncology

    Every day, Nate works with prescriber offices to make sure patients are getting what they need. For him, being able to make the nurses’ or doctors’ lives easier is the most rewarding part of his job as a senior pharmacy liaison.

    “To think that Diplomat is doing such a good job for their patients that [the offices] think of us as part of their team, as an extension of their office instead of just a specialty pharmacy … that’s when you know you did your job … You’re no longer just Diplomat; you’re a part of their team as well,” he says.

    In the background, he adds, “our entire sales team down to our pharmacists, our nurses, our patient care coordinators, order-entry techs and member benefit managers, we all have the same goals in mind.” Everyone is doing their part, so Nate can coordinate with the office, allowing the doctors and nurses more time to focus on what matters most: the patient.

  • Ryan Martus

    Oncology Order Entry Technician

    Every morning at 9 o’clock, Ryan gets his plan of attack.

    “I don’t know what I’ll be assigned until I get that.”

    Ryan arrives early so that he can get settled in and attack the day. For him, Ryan explains, “embracing change keeps me focused.”

    Ryan first came to work at Diplomat because he believes that the company’s values reflect his own.

    “Our prescription represents someone’s entire life—and their future.”

    With that in mind, Ryan does everything he can to ensure each patient is taken seriously.

    Once, a prescription came across his desk that didn’t seem right—for good reason.

    “I think it was a completely different dose, and it’s our standard practice [that if] you didn’t … let us know this is a dose change, we’re not sending this out.

    “It’s not about getting it done as fast as possible, it’s not about getting out at 5 o’clock. It all comes back to loving patients—that’s all you have to do.”

1. Diplomat Internal Data, 2016. Approximate.
2. Diplomat Funding Results, 2016. Third-party funding sourced by Diplomat.
3. Diplomat Adherence Reporting, 2017. Average capped medication possession ratio. Includes patients with at least two fills and no 60-plus-day gaps between fills.

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