One patient at a time. Always.

Diplomat is the nation’s largest independent specialty pharmacy, bringing personalized medication therapies to people with specialized needs such as oncology, inflammatory and autoimmune conditions, HCV, blood disorders and more.

We offer innovative tools to help patients, including starter kits for side-effect management and our proprietary CarePak™ for easy dose tracking. Our systems and skillsets complement patient care—complete benefits investigations, dedicated efforts for prior authorizations and PA appeals, start-to-finish third-party funding assistance and Medicare support.

As a teammate in health, we also offer back-end patient support services for national retailers and major hospitals and specialty-care coverage to millions of lives through managed care organizations.

We exist for the patients we serve. It is an honor to support their health and help them thrive.

Our Mission

At Diplomat, we blend clinical excellence with a personal touch—for happier lives and health that lasts.

Our Philosophy

Take good care of patients and the rest falls into place.

Dale Hagerman, Diplomat Co-founder

To us, achieving excellence means giving patients their best chance for happier lives—lives with more moments, more milestones, more memories in the making. The result isn’t just an outcome: it’s an impact. That’s why we commit to helping one patient at a time.

Our History

Before Diplomat, there was Ideal Pharmacy. In 1973, Dale Hagerman helped to open the fourth store in a small chain in Flint, Michigan. Two years later, when his son, Phil Hagerman, graduated from college, Dale traded in his stock to buy the store. With a philosophy that focused on one patient at a time, the pharmacy expanded as a specialty pharmacy, helping patients with critical or chronic conditions. Today, Diplomat relies on its history as a company of proven innovators to set the standard for patient care. Over the years, we’ve grown to become a nationally recognized specialty pharmacy, led by Phil Hagerman, CEO and Chairman of Diplomat, and the rest of our executive team.

  • Before Diplomat, there was Ideal Pharmacy. In 1973, Dale Hagerman helped to open the fourth store in a small chain in Flint, Michigan. Two years later, when his son, Phil Hagerman, graduated from college, Dale traded in his stock to buy the store. With a philosophy that focused on one patient at a time, the pharmacy expanded as a specialty pharmacy, helping patients with critical or chronic conditions. Today, Diplomat relies on its history as a company of proven innovators to set the standard for patient care. Over the years, we’ve grown to become a nationally recognized specialty pharmacy, led by Phil Hagerman, CEO and Chairman of Diplomat, and the rest of our executive team.

  • Dale Hagerman helped to open the fourth store in a small chain in Flint, Michigan called Ideal Pharmacy.

  • Diplomat Pharmacy, Inc. was incorporated.

  • Diplomat steamrolls cigarettes and tobacco products outside their Flushing Rd. store location to promote healthy living and highlight their removal of cigarettes and all tobacco products at store locations. The sale of tobacco products is inconsistent with our purpose—keeping patients healthier, longer.

  • Opened Grand Rapids, Michigan location—to expand the scope of our specialty pharmacy business from a small, regional operation to capture a greater share of Michigan.

  • Launched distribution center in Cleveland, Ohio—to expand our business nationally.

  • Diplomat's internally developed, award-winning (“Top 10 Innovations in Specialty Pharmacy of 2009” – AMCP), proprietary Patient Care Solution, eNAV launches. eNAV, a workflow application, guides our care specialists through patient specific care plans. Care plans are driven by the system allowing for collection of patient demographics, historical adherence and surveys, refill assistance and clinical reporting.

  • Diplomat opens the doors to a retail pharmacy in Fort Lauderdale, Florida.

  • Diplomat Pharmacy, Inc. offers Patient Assistance Program (PAP) services.

  • Rolled out our pilot of the Retail Specialty Network program, providing back-end customized services for dispensing and limited-distribution drug support, care coordination, with proactive intake, refills and renewals and timely communication, reporting, collaboration and training.

  • eNAV Live launch gives prescribers and authorized partners an online view into data collected from eNAV. Diplomat’s online web portal shares dispensing status information for authorized users based on role. This web based application provides real-time prescription and patient status along with patient-specific communications to prescribers and approved partner case managers. It is easily accessible and provides summary information such as patients’ medication history, communications and interventions, compliance and persistency, adherence and shipment information.

  • Diplomat offers a focused set of HUB services targeting specialty pharmaceutical manufacturers.

  • Launched Diplomat University, our education and training department that educates both Diplomat employees and external professionals (including pharmacists, payors, pharmaceutical partners and physicians) on topics unique to the specialty pharmacy industry.

  • Expanded the Retail Specialty Network service into a national program.

  • Moved our corporate headquarters to a 550,000 sq. ft. facility in Flint, Michigan which houses the national distribution center, PAP pharmacy, national compounding laboratory, call center and patient assistance services.

  • Diplomat opens its doors to a fourth location in Buffalo Grove, Illinois.

  • Received the Accreditation Commission for Health Care (ACHC) for Specialty Pharmacy, Infusion Pharmacy, Medical Supplier Provider, and Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS). ACHC optimizes wellness through standards that promote the effective, efficient delivery of quality services and product

  • Diplomat expands operations to Ontario, California.

  • Received accreditation from the American Society of Health-System Pharmacists (ASHP). ASHP reviews and evaluates our residency training program against established criteria to ensure the pharmacy residents are properly trained. The American Society of Health-System Pharmacists is a nationally recognized non-profit pharmacy association that has been accrediting pharmacy residency programs for over 50 years.

  • Rolled out first 340B client program where we provide hospitals with contract specialty pharmacy services for patients that require a high degree of clinical support. Taking advantage of our specialty pharmacy services helps health systems expand access, benefit from the reduced cost of outpatient specialty medications to the low income or uninsured, and make the most of drug savings opportunities.

  • Rolled out first Hospital Specialty Network client program–personalized services performed by a dedicated team who work in partnership with the hospital outpatient pharmacy to provide patient on-boarding, copay assistance program enrollment; prior authorization coordination; drug therapy and side effect management; and ongoing adherence calls to support hospital pharmacy dispensing.

  • Received URAC’s Specialty Pharmacy accreditation which certifies that Diplomat meets the highest standards in the industry for quality, customer service, communications, disclosure, drug management, pharmacy operations and patient management

  • Diplomat became a smoke-free campus, offering smoking cessation incentives to all employees. Creating a smoke-free workplace is one way Diplomat can promote a healthy environment to assist Genesee County, the City of Flint, and all the other communities we serve to become a healthier place to live, learn, work and play.

  • Accredited by the Verified-Accredited Wholesale Distributors (VAWD) program which was developed to help protect the public from the threat of counterfeit drugs and its accreditation recognizes that Diplomat has implemented best practices, quality management and security to ensure safe drug distribution.

  • Acquired AHF, serving primarily the hemophilia community with locations in Connecticut and Massachusetts.

  • Diplomat expands operations in HUB services with the launch of EnvoyHealth.

  • Acquired MedPro Rx, serving primarily IVIG therapies and the hemophilia community with headquarters in North Carolina.

  • Filed a registration statement for proposed initial public offering with the Securities and Exchange Commission.

  • Appointed David Dreyer to the Board of Directors and chair of the Audit Committee. Mr. Dreyer has almost 30 years of accounting, financial, compliance and operating experience in the health care field.

  • Completed initial public offering–Diplomat Pharmacy, Inc. began trading on the New York Stock Exchange under the symbol "DPLO."

  • Appointed Kenneth Klepper to the Board of Directors. Mr. Klepper has extensive operating, compliance, technology, financial, and accounting experience and expertise from his various employment.

  • Acquired BioRx, adding to our specialty infusion offerings, with headquarters in Ohio.

  • Acquired Burman’s Specialty Pharmacy, serving primarily the hepatitis community with headquarters in Pennsylvania.

  • Appointed Shawn C. Tomasello to the Board of Directors. Ms. Tomasello has considerable experience in drug commercialization, operating, executive management, business development, mergers and acquisitions and compliance.

  • Appointed Benjamin Wolin to the Board of Directors and member of the Audit Committee. Mr. Wolin has extensive technology, executive management, public company board governance, entrepreneurial, financial and operating expertise.

  • Purchased At Home IV Infusion Professional, Inc., a comprehensive home IV infusion company located in Columbia, Maryland.

Our locations

In December 2010, we transitioned into our 500,000-square-foot corporate headquarters in Flint, Michigan. The move allowed us to better help patients across the United States by providing:

  • An advanced national distribution center
  • A comprehensive training and education center that helps our employees learn and grow as professionals
  • A software development and data center that supports all aspects of our business

In addition to our headquarters, we also operate in locations across the U.S. and support patients in all 50 states.
Locations

Giving back

It’s important to us that we use our position as the nation’s largest independent specialty pharmacy to give back to our local communities. In addition to our corporate giving, our staff regularly gets involved in community service projects. It is all part of being a people-driven business, helping those who live and work around us.

Learn more

Accreditations

Diplomat is accredited by a number of third-party agencies committed to best practices in the industry. We have accreditations through ASHP, ACHC, URAC, VAWD, VIPPS and DMEPOS.

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Additional questions, visit our FAQ page.

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